Refund policy
Each app is built specifically for you, so refunds follow these rules.
Before your app is built
If you change your mind after your payment is confirmed but before your app is generated, contact us and we will refund the payment in full.
After your app is built
Once a customized app has been generated, payments are not refundable, because the product has been made for you.
If the app cannot be installed or does not work as described and we are unable to fix it, we will refund the payment.
Rental months
Monthly rental payments cover the month they are paid for and are not refundable once that month's activation code has been issued.
You can stop renewing at any time. No further payments are due, and your data stays on your computer.
How to request a refund
Contact us with your order reference, the date of your payment and the reason for the request. We review every request and reply as soon as possible.
Approved refunds are sent back to the same InstaPay or mobile wallet account you paid from. Any transfer fees charged by your bank or wallet provider are not refundable.
Duplicate payments
If you were charged twice for the same order by mistake, the duplicate payment is always refunded in full.